 |
|
FREQUENTLY ASKED QUESTIONS
Q.What do I do to install MarketPlace and where do I install it?
A. You DO NOT install MarketPlace anywhere and you simply do NOTHING to install it. When you place your order with Amazia, your store is installed by our programmers on our Servers. All you do is that sit back and receive your User Id & password from us that will give you access to start managing your store.
Back to Top
Q. Can I have a free trial period for MarketPlace?
A. We do not automatically give free trial to anyone. However, some of our partners or referring channels do offer free trials. A working model of MarketPlace is available on our website under Demo. You are welcomed to test it as much as you like.
Back to Top
Q. Does MarketPlace process credit cards when an order is received?
A. Yes. as long as you have you rmerchant account and one of the major gateways set up for your organization, you can have real-time credit card processing for purchases received through your online store. All you need to do is, select real-time processing as your method and enter your user account for the gateway of your choice while you set up your store.
Back to Top
Q. Do I have to register a domain to use MarketPlace?
A. No, you DON'T. Your store address will be http://marketplace.Amazia.com/<yourstore>. However, we do recommend that you register your own domain name and link it to your store address in order to establish your own identity.
Back to Top
Q. I already have a website. How do I integrate My Store I opened with MarketPlace into my website?
A. Simple, just like adding new items to your website, you add a new link to the desired pages of your site for your Store. Your website and your store will co-exist side-by-side. We will give you the hyperlink to your store to place on your website once you sign-up. This means that when a visitor to your site clicks on that link, he/she gets directed to your store.
Back to Top
Q. How do I know when I receive an order and how do I retrieve the order details?
A. When an order is received, you will get an automated e-mail notification as well as your customer. You can, then, log on to your Store Manager using your user Id & password and select "Display Customer Order". Simply, select the Order#, of which you would like to retrieve the details from the drop down menu. You can then display or print your order. The credit card and shipment details are only available on Print Screen for security reasons.
Back to Top
Q. Do I need to be a Merchant to use MarketPlace?
A. Yes, in order to take credit cards, especially over the Internet, you need to be an approved Merchant and have a credit card processing solution such as a terminal, a PC based software or an Internet based gateway.
Back to Top
Q. I am already a Merchant. Can I use my existing account?
A. Absolutely. You must check with your existing company though that you are allowed to process online orders under your existing agreement. It may need to be upgraded, which may mean that your rates may change. If you decide to use your existing merchant account, simply process your orders manually using your existing terminal or software.
Back to Top
Q. How secure are my transactions?
A. Amazia's MarketPlace uses SSL (Secure Sockets Layer) to provide secure transmission of personal information from the user to the server (customer & credit card details) SSL protocol uses a level of encryption (like a secret code) to scramble the transmission between shopper and server/(merchant), so that anyone attempting to intercept the message will be unable to read it. SSL is today's best available means of securing your transaction.
Back to Top
Q. How do I sign up? How long do I have to sign up for? and what if I am not happy and I want to cancel?
A. If you would like to become a MarketPlace user, you can sign up for the service with one of our distribution partners. They will assist you to select a hosting plan suitable to your needs. MarketPlace terms are determined by the Amazia partner depending on the type of promotion you may choose.
Back to Top
Q. Can I pay monthly instead of quarterly?
A. MarketPlace payment terms are determined by the Amazia partner depending on the type of promotion you may choose. Typically, MarketPlace is offered with monthly payments or prepaid terms, which come with free promotional monthly.
Back to Top
Q. Can I have real-time credit card processing with MarketPlace?
A. Absolutely. Amazia MarketPlace comes fully integrated with the top three gateways (Authorize.net, Verisign and SurePay) and PayPal. This means that as long as you have a valid account with one of the gateways listed here, you can have your store process credit cards real-time.
Back to Top
Q. Can I start with no real-time processing and upgrade to real-time at a later date?
A. Yes. You can switch between real-time and manual yourself by using the function in your Business Manager Menu.
Back to Top
Q. Does every site built with "MarketPlace" look the same?
A. Absolutely not. Every store can be totally unique with its color scheme, background images, department images etc. Certain icons i.e View Cart, Check out, Search and Home remain the same though due to their universally accepted standard functions. What's more, we are constantly adding new features to MarketPlace to further customize your store. However, our aim is to provide you with user friendly and simple tools rather than complicated applications for customization.
Back to Top
Q. I already have my merchant account and my on-line processing software. Can I have my site set up using my own Merchant Account?
A. Absolutely. We will ask you to supply us with the information we need to set you up with your own Merchant account and software. If your software is compatible for integration into MarketPlace, we will carry out the work at a nominal charge. Such cost can be around $1000 approximately. Therefore, we would recommend becoming an Authorize.Net, Verisign, SurePay or PayPal customer, which already come fully integrated with MarketPlace software. This represents a great saving and a safe solution for processing credit cards online.
Back to Top
Q. I want to add more functionality to my store. Is that possible and how much does it cost?
A. Yes. If your operation has a particular requirement, the necessary functionality can be added to the MarketPlace software. This means that you will need to purchase a site license that will enable you to be taken out of our subscription based software and have access to the source code. You become the only user of the software and since it is written in ASP, any developer who has ASP skills can add more functionality as per your requirements. We will naturally be happy to help you with such customization work as well. The MP Site License has a one-time cost of $1495 and you will need to sign a 12-month contract for the use fees. The use fees vary and in some instances are waived based on your hosting choice.
Back to Top
| FOR MORE INFO |
Call 1-877-346-4262  |
-OR- |
E-mail us  |
|
|
